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Cancellation Policy

Refund and Cancellation Policy – Trativaa

At Trativaa, customer satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience. Please read our refund and cancellation policy carefully to understand your rights and responsibilities.

Order Cancellation

  • Before Shipping:
    You can cancel your order within 12 hours of placing it by contacting our support team. After this period, cancellation requests may not be accepted.

  • After Shipping:
    Once your order has been dispatched, it cannot be canceled. You may initiate a return or refund after receiving the item if it meets our return conditions.

Return & Refund Policy

We accept returns and offer refunds under the following conditions:

✅ Eligible for Return:

  • The product is damaged, defective, or incorrect upon delivery.

  • The product is unused, unwashed, and in original packaging with tags intact.

  • Return request is made within 3 days of delivery.

❌ Not Eligible for Return:

  • Customized or altered items.

  • Minor color variation due to digital screen differences.

  • Products damaged due to misuse or improper care.

???? Refund Process:

  • Once we receive and inspect the returned product, we will issue a full refund to your original payment method within 5–7 business days.

  • If you paid via Cash on Delivery, we will contact you to process a bKash/Nagad bank refund.

Exchange Policy

  • You may request an exchange if the size doesn’t fit or you want a different color, subject to stock availability.

  • Exchange requests must be made within 3 days of delivery.

How to Request a Refund or Cancellation

We’re always here to help and make your experience better!